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Privacy Policy

Date: 11.10.2026

I. Information about the processing of your personal data according to Art. 13 GDPR

1. Controller and data protection officer

Controller of this website is

Loesche GmbH
Hansaallee 243
40549 Düsseldorf
Germany
Tel. +49 211-5353-0
Mail: loesche@loesche.com

You can contact the data protection officer via e-mail under datenschutzbeauftragter@loesche.com or via the postal address:

Loesche GmbH
Datenschutzbeauftragter
Hansaallee 243
40549 Düsseldorf
Germany

2. Data processed for the operation of the website and the creation of log files

a. What data is processed and for what purpose?

Every time the website is accessed, data is temporarily stored that may allow identification. The following data is collected:

  • Date and time of access
  • IP address
  • Host name of the accessing computer
  • Website from which the website was accessed
  • Websites accessed via the website
  • Visited page on our website
  • Message as to whether the retrieval was successful
  • Amount of data transferred
  • Information about the browser type and version used
  • Operating system

The temporary storage of the data is necessary to enable the website to be delivered. Further storage in log files takes place to ensure the functionality of the website and the security of the information technology systems. Our legitimate interest in data processing also lies in these purposes.

b. What is the legal basis for processing this data?

The data is processed based on Art. 6 para. 1 letter f GDPR.

c. Are there other recipients of the personal data in addition to the controller?

The website is hosted by Hetzner Online GmbH, Industriestr. 25, 91710 Gunzenhausen, in their data centers in Germany (Falkenstein & Nuremberg). NX7.AGENCY is commissioned with the technical operation of the website and uses Hetzner as their sub-processor. Both companies receive the above-mentioned data as a processor; relevant data processing agreements acc. to GDPR Art. 28 have been concluded. No data is transferred to third countries.

d. How long will the data be stored?

The data is deleted as soon as it is no longer required to achieve the purpose for which it was collected. For the provision of the website, this is the case when the respective session has ended.

3. Reach measurement

We use Plausible Analytics to analyse general visitor behaviour on our website. We operate Plausible Analytics ourselves on the aforementioned server in Germany; the collected data does not leave this infrastructure and is not passed on to third parties.

Plausible Analytics works without Cookies and without storing any other information on your device. Therefore, a permission acc. to § 25 TDDDG is not necessary. No personal data is stored: your IP-address is not stored, but only used to create a non-reversible check sum, which is changed daily.

There is no re-identification of individual persons and no cross-website tracking, such as in Google Analytics.

Legal base is our legitimate interest in a data-efficient reach measurement acc. to Art. 6 para. 1 letter f GDPR.

4. Data processed when using the contact form

a. What data is processed and for what purpose?

When using the contact form, we ask you for the following data:

  • First name, surname
  • Business e-mail address
  • Business phone number
  • Company name and address

This data is processed by us for the following purposes:

  • Processing your enquiry, including contacting you in the event of queries in this regard
  • Storage in our customer relationship management system for address maintenance and historization of orders
  • In the case of new B2B contacts, we weigh up your interests in accordance with Section 7 of the German Act Against Unfair Competition (UWG) to determine whether you might be interested in receiving information about our products and events. If we assume such an interest, we will inform you accordingly to give you the opportunity to object.

b. What is the legal basis for processing this data?

The data is processed based on Art. 6 para. 1 letter b (fulfilment of contract) or f (legitimate interest) GDPR.

c. Are there other recipients of the personal data in addition to the controller?

The email service between the contact form and the data controller is provided by Sendinblue SAS, 17 rue de Salneuve, 75017 Paris, France. Sendinblue SAS receives the aforementioned data in its capacity as a data processor; a data processing agreement in accordance with Article 28 of the GDPR is in place.

The data entered in the form will only be passed on to third parties to the extent necessary for the fulfilment of a contract, e.g. in connection with the provision of services by representatives appointed by us.

d. How long will the data be stored?

The data is deleted as soon as it is no longer required to achieve the purpose for which it was collected. For the answering your request, this is the case when the matter is solved to your satisfaction. If a contractual relationship results from the request, the retention periods for business letters and documents relevant under tax law in accordance with the German Fiscal Code and the German Commercial Code apply.

5. Mill-Check-up App

The Mill-Check-up App is only intended for use by employees of the controller, as well as his sales agents and existing B2B customers. It is used for the guided recording of technical data, from which the controller can derive the current status of machines sold by him. Based on this data the controller can calculate the client’s current and expected spare parts requirements for the machine and will make a corresponding offer to the customer.

The Mill-Check-up App can only be used with an individual user account. Access information will be provided by the controller.

To create a user account, the following personal data is needed:

  • Surname, first name
  • Business email address
  • Company, plant
  • Country

When using the app, the personal data stored in the user account will be combined with the technical data recorded by the user. This is necessary for the legitimate interests of the controller acc. to GDPR Art. 6 f) in a transparent data recording process as well for the performance or initiation of a contract acc. to GDPR Art. 6 b) while contacting the customer for questions related to the recorded data and / or for sending the spare parts offer to the customer.

As part of the international cooperation within the controller‘s company group, especially for local communication with the customer, it might be necessary to transfer the customer’s business contact data to the controller’s sales agents and / or subsidiaries located in countries outside of the European Union. This applies especially to European customers, who are operating machines sold by the controller in their own plants outside of the European Union.

Other than this, there is no transfer of personal data to countries outside of the European Union.

The collected contact data will not be used for other purposes than the ones described, especially not for advertising purposes.

6. Your rights as a data subject

To exercise your data subject rights described below, please contact dataprotection_services@loesche.com.

a. Right to be informed: You can request information in accordance with Art. 15 GDPR about your personal data processed by us.

b. Right to object and to withdraw consent: You have a right to object for specific reasons (see point II).

c. Right to rectification: If the information concerning you is not (or no longer) accurate, you can request rectification in accordance with Art. 16 GDPR. If your data is incomplete, you can request that it be completed.

d. Right to erasure: You can request the erasure of your personal data in accordance with Art. 17 GDPR.

e. Right to restriction of processing: In accordance with Art. 18 GDPR, you have the right to request that the processing of your personal data be restricted.

f. Right to lodge a complaint: If you believe that the processing of your personal data violates data protection law, you have the right to lodge a complaint with a data protection supervisory authority of your choice in accordance with Art. 77 (1) GDPR. This also includes the data protection supervisory authority responsible for the controller State Commissioner for Data Protection and Freedom of Information North Rhine-Westphalia.

g. Right to data portability: If the requirements of Art. 20 para. 1 GDPR are met, you have the right to have data that we process based on your consent or in fulfilment of a contract handed over to you or to third parties. The collection of data for the provision of the website and the storage of log files are absolutely necessary for the operation of the website. They are therefore not based on consent pursuant to Art. 6(1)(a) GDPR or on a contract pursuant to Art. 6(1)(b) GDPR, but are justified pursuant to Art. 6(1)(f) GDPR. The requirements of Art. 20 (1) GDPR are therefore not met in this respect.

II. Right to object and to withdraw given consent to data processing

a. Right to object pursuant to Art. 21 (1) GDPR: You have at any time, on grounds relating to your particular situation, the right to object to the processing of your personal data, which is based on point (f) of Article 6(1) GDPR. The controller will then no longer process the personal data unless the controller demonstrates compelling legitimate grounds for the processing, which override the interests, rights and freedoms of the data subject, or for the establishment, exercise or defence of legal claims. The collection of data for the provision of the website and the storage of log files are absolutely necessary for the operation of the website.

b. Right to withdraw given consent pursuant to Art. 7 (3) GDPR: You have at any time the right without giving reasons to revoke the consent given to the processing of your personal data in accordance with Art. 6 para. 1 letter a GDPR. The controller will then no longer process the personal data, but we would like to point out, that it will then no longer be possible to respond to your inquiry, as the data requested in the contact form is absolutely necessary to complete this task.

Privacy Policy